Refund Policy
Last updated
Cancelling a paid booking
- More than 24 hours before: full refund, or move the amount to another appointment.
- Less than 24 hours before: the amount moves to another appointment within 30 days.
- Missed appointment without notice: no refund.
Online consultations
You can reschedule up to 6 hours before the call. If the call does not happen because of a problem on our side, you get a full refund or a new time — your choice.
Packages and programs
Unused sessions can be refunded within 14 days of purchase. After that, they stay valid until the package end date.
How refunds are paid
Refunds go back to the same payment method within 7–14 working days, depending on your bank.